TERMS & CONDITIONS

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.

PRICING

Prices are correct at the time of publication. From time to time prices will change in relation to the gold price, and fluctuations in material costs – Abigail Brown reserves the right to review prices at any time.

Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

All prices are stated in British Pounds Sterling £GBP.

If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from FedEx. I recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

PAYMENTS

All payments are made through Paypal or Stripe and can be made using all major debit and credit cards.

If you would rather pay by another method, such as personal cheque (UK only) or bank transfer, please place your order by phone or email info@abigailbrown.co.uk

PRODUCTION TIME

Abigail does carry a very small amount of stock, but most pieces are made to order. Depending on the piece, manufacturing your jewellery usually takes anywhere from a couple of days to around six weeks. If you have a question about delivery times for your order please contact Abigail.

RETURNS & EXCHANGES

Abigail hopes that you will be absolutely delighted with your Abigail Brown jewellery or silverware. If for any reason you are not entirely satisfied with your purchase, Abigail is happy to offer an exchange or credit note.

Items must be returned in perfect condition, and in its original packaging within 14 working days of your receipt of the order.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke)

— Customised pieces

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact info@abigailbrown.com for further details. Please include your order details in the email.

Abigail Brown does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. I recommend that UK items be sent by insured special delivery, and international items be sent using a secure and swift fully tracked service. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid.

If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

REPAIRS

Please telephone or email with a description of what is wrong and Abigail will arrange the repair. For repairs due to age or negligent handling Abigail will be happy to provide a repair quote.

FEEDBACK & COMPLAINTS

I always welcome feedback from our customers as it enables me to improve my service. If I should receive a complaint about any part of my service, by phone, email or letter, then it will be dealt with promptly. Please contact me on info@abigailbrown.com

UNSUBSCRIBE

If you are a newsletter subscriber, then you can update your subscription preferences or completely unsubscribe by following the links at the bottom of any of my newsletters.

ONLINE SECURITY

Financial information, such as credit or debit card numbers, are not stored on this site. All transactions are handled by a secure online independent payment service provider. I accept payment online by Visa, MasterCard, Maestro or Amex via the secure payment provider, Stripe Payments. Payment can also be made using Paypal.

INTELLECTUAL PROPERTY & DESIGN RIGHTS

Design Rights and Copyrights remain the sole property of Abigail Brown. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.